Solidroad is a CX optimization platform that helps teams QA and train human and AI agents to improve every customer interaction.
Solidroad — Train Better Agents. Every Single Time.
Customer conversations decide everything.
Trust. Retention. Revenue.
Yet most CX teams still review only a fraction of interactions. Training happens late. Feedback arrives after damage is done. Human and AI agents improve in isolation.
Solidroad fixes that.
It’s a QA and training platform built to help teams review, train, and improve both human and AI agents together. Faster. More consistently. And at scale.
Close the Loop Between Insight and Improvement
Solidroad brings quality and training into one continuous loop.
You don’t just spot issues.
You act on them.
You can review 100% of customer interactions in seconds. Not samples. Not guesses. Everything.
Calls.
Live chat.
Email.
Video support.
All in one view. One system. One source of truth.
That visibility changes how teams operate. You stop reacting. You start improving with intent.
Train Agents the Way Customers Actually Behave
Generic training doesn’t work. Real conversations are messy. Emotional. Unpredictable.
Solidroad creates custom training for your agents, based on real customer behavior.
AI-powered simulations look, act, and sound like your customers.
Not scripts. Not hypotheticals.
Real scenarios your team faces every day.
Agents practice before going live.
Not after something goes wrong.
That alone saves hours. Sometimes days.
Teams report saving one hour per simulation while completing thousands of hours of training with better outcomes.
QA and Training Work Better Together
Most platforms treat QA and training as separate jobs. Solidroad doesn’t.
Quality insights feed directly into training.
Training improves real conversations.
Those conversations get reviewed again.
It’s a loop that never stops improving.
And it works for both human and AI agents.
Same standards.
Same visibility.
Same quality bar.
Built for Real CX Teams
Solidroad wasn’t built in theory.
It was built by CX experts.
The team comes from category-leading CX companies. They know the pressure. The scale. The complexity.
That experience shows up in the product.
Everything is designed for speed.
For clarity.
For day-to-day operations.
No clutter. No guesswork. Just tools that help teams move faster and smarter.
Enterprise-Ready by Design
Security isn’t optional. Especially at scale.
Solidroad is built for enterprise use from day one.
- SOC 2 compliant
- ISO 27001 certified
- Strict security protocols across the platform
Your data stays protected.
Your customers stay protected.
Your teams stay confident.
Fits Right Into Your CX Stack
Solidroad doesn’t replace your tools.
It connects them.
It integrates with the platforms CX teams already use, including:
- Zendesk.
- Intercom.
- Freshdesk.
- Gong.
- ServiceNow.
- Aircall.
- Talkdesk.
- Notion.
- And many more.
Quality improvements don’t live in one silo. They flow across your entire agent ecosystem.
That’s how consistency actually happens.
One Optimization Layer. Every Conversation.
CX teams use Solidroad to raise the bar on quality everywhere.
Across regions.
Across channels.
Across human and AI agents.
Everyone trains on the same standards.
Everyone sees the same feedback.
Everyone improves together.
As one CX leader put it:
“We finally have consistent visibility into quality across every region. And we can verify readiness before agents go live, not after.”
That’s the shift.
Final Thought
Great customer experiences don’t happen by accident. They’re trained. Measured. Improved.
Solidroad gives CX teams the structure to do all three. At speed. At scale. Without losing control.
If every conversation matters to your business, this is how you make each one better.
