Trip Carroll highlights the crucial role of user research in fostering organizational change and improving product design. Drawing from his experience leading a design system team, Carroll explains how neglecting user research can prevent teams from making meaningful changes. He shares a case study on the development of a custom Figma plugin for the Webex App’s icon library, demonstrating how user research guided the design process and resulted in more effective solutions.
Carroll advocates for the continuous integration of user research into design workflows, emphasizing that it not only validates design decisions but also serves as a powerful tool to shape organizational priorities and achieve impactful results.
