Giga is an advanced enterprise AI platform that specializes in creating “human-like” AI agents designed to handle complex, large-scale customer support and workflows.
It is positioned as a high-performance solution for companies that need to manage millions of conversations across chat and voice with high accuracy and low latency.
Core Features
- Browser Agent: A sophisticated AI that can navigate the web and interact with interfaces like a human to complete tasks and resolve support issues.
- Agent Canvas: A visual, AI-driven workspace where businesses can design the logic and workflows of their agents. It uses “Smart Insights” to surface patterns in conversations and recommend actions to improve KPIs.
- Natural Voice Experience: Emotionally aware voice agents that understand tone, intent, and context. They feature ultra-low latency and can handle interruptions and various accents fluently.
- Built-in Copilot: An assistant that helps users build their ideal support agent by writing policies and designing logic based on existing transcripts or business documents.
- High Deflection & Accuracy: The platform claims to achieve over 90% resolution accuracy in production environments, handling everything from live delivery issues to complex compliance decisions.
